FAQ

SPA FAQs

Floating Frequently Asked Questions

  • Is there anything I should do to prepare for my float?

    Avoid alcohol and stimulants. Do not drink coffee at least 2 hours beforehand as it can make your system jittery. Eat a light meal about an hour to 90 minutes prior to your appointment. Also, it helps to be sufficiently hydrated before floating. We recommend not shaving or waxing 8 hours prior to your float as the salt water might sting. If this is your first experience with us, please arrive 15 minutes early to allow time for your orientation.

  • What about my hair?

    If you have recently dyed your hair, make sure that the color is completely set before you float, typically one week after your coloring depending on hair color.  A good test is to make sure there is no dye residue washing out in the shower at home. If you notice any color, please reschedule your float for another day. If you cannot wait to reschedule and prefer to protect the hair, please bring a silicone swim cap and you are in the clear to float.


    Floating reduces the longevity of keratin treatments and hair extensions. You might want to avoid floating if you have recently had any of these treatments. Silicone clip-in hair extensions are OK.

  • What is Magnesium Sulfate (aka Epsum Salt)?

    Magnesium Sulfate is a mineral, which has been shown to help detoxify the body, strengthen the immune system, trigger the release of endorphins (happy chemicals) and provide relief from physical, mental, and emotional stress and fatigue.

  • When should I avoid floating?

    We request that you do NOT float if:


    -You have not been shown how to use the tank by a qualified person


    -You are under the influence of alcohol or other drugs


    -You’ve gotten a tattoo in the last 4-6 weeks


    -You have open or bleeding wounds


    -You suffer from incontinence or uncontrolled epilepsy


    -You have been medically advised not to float

  • Do I need to bring anything?

    If you wear contact lenses, please bring a contact case and solution as we recommend removing contacts prior to floating. Also, please bring a hair brush if you will be needing one post-float.


    We provide everything else you will need for your experience, including: towels, robes, slippers, body wash, shampoo, conditioner, moldable earplugs, a hair dryer, cotton swabs, body & face moisturizer, and post-float alkaline water.


    Our body wash, shampoo & conditioner are free from parabens, gluten, and harmful sulfates or artificial color and are not tested on animals.


    Each room is fully private and you go into the tank nude so there is no need to bring a swimsuit. You may wear one if you would like, but most find the material against their skin distracting.

  • What should I expect?

    When you arrive for your float, you will be taken to your own private float suite. Here you change out of your clothes and put in your silicone moldable earplugs, which are provided for you. If you wear contact lenses, you will remove them here.


    Before entering the float tank, you will take a quick pre-float shower to remove oils and products from your skin and hair. The pre-float shower shouldn’t be too hot–the temperature of the Epsom salt water is approximately 94 degrees Fahrenheit, which is ideal for deep relaxation. If your pre-float shower is too hot, the Epsom salt water will feel a bit cool.


    After your pre-float shower, you enter into the float suite. Our Chicago spa float suites are private and spacious, containing 1,000 pounds of pure Epsom salt that has been dissolved in a foot of water. This solution is so dense that when you lie back you float effortlessly.


    Our float suites have interior lighting, and integrated audio systems that are controlled by you. You can choose to turn the lights off, leave them on, dim them down, or leave just the star lights on. You can choose to listen to relaxing ambient music while you float, mindfulness meditation, music from your device, or you can simply float in silence.


    Once you step into the float environment you will lie back with your head at the back of the float tank. You can float with your arms at your side – palm ups or palms down – with your arms folded across your chest or belly, with your hands behind your head, or with your arms up in what we call “goal post position.” There is also a pillow designed specifically for the float environment that you can use if you need a little extra support behind your head.


    After 60 minutes, the end of your float session will be indicated by an exit track and a progressive brightening of the lights.


    You then carefully exit the float and take a post-float shower. This shower can be as hot as you like! Once you finish in the float room, you may transition to the beauty bar or into our relaxation/meditation lounge. The beauty bar is equipped with a hairdryer, qtips, and moisturizer so that you can get ready for your day. Our relaxation lounge is


    Floating activates the parasympathetic nervous system (also known as the rest-and-recover or rest-and-digest response) and it’s beneficial to hydrate after a float. We provide you with post-float alkaline water and/or tea to help remind you to do so.

  • What are some tips for having a great float?

    1. Put your ear plugs in before you shower.


    2. Take a lukewarm pre-float shower so that the Epsom salt solution doesn’t feel cool in comparison.


    3. Dry off your face and hairline before entering the float tank so that you are not tempted to rub your face and risk getting salt water in your eyes. If this does happen, there is a spray bottle of fresh water you can use to spritz your eyes.


    4. If you feel any neck tension try using the float pillow.


    5. After you find a comfortable position, try to remain still. Many people report a blurring of the boundary between the skin and the water and air. However, each time you move, the Epsom salt solution might feel a little warm or a little cool in comparison. Once you remain still again, the temperature will re-regulate.


    6. Relax and let go of expectations. Floating is a highly personal experience. Some people fall asleep, others enter into a deep meditative state, some notice areas of tension and practice letting that tension go, others let their minds wander and daydream, others simply enjoy the unique sensation of feeling weightless. Just remember that there is no wrong way to float and that, over time, your floating practice will grow and evolve.


    7. At the end of your float, sit up slowly and push the Epsom salt water away from your face.

  • What if I am claustrophobic?

    It’s OK. Many people are However, our Chicago float spa suites are very spacious and you are always in control. You can feel free to step out or stand up inside the tank at any time.  The light is controlled from inside, giving you total control to leave the lights on and/or the door open. It’s amazing when you close your eyes you feel more like you are floating in space than in a float room.

  • Can I drown if I fall asleep?

    No.  Some people fall asleep but the water is so buoyant that you stay afloat.  The worst that can happen is maybe getting a bit of salt water in your eyes.

  • What effects does floating have on the mind?

    During a float, you produce slower brain­wave patterns, known as theta waves, which are normally experienced only during deep meditation or just before falling asleep. This is usually accompanied by vivid imagery, very clear, creative thoughts, sudden insights and inspirations or feelings of profound peace and joy, induced by the release of endorphins, the body’s natural opiates.


    Because of these effects, floating is used effectively in the treatment of depression and addictions, including smoking and alcohol. It is also used in schools and universities as tools to enhance learning

  • What effects does floating have on the body?

    In the gravity free environment, the body balances and heals internally as all the senses are rested. Research shows that floating measurably reduces blood pressure and heart rate while lowering the levels of stress related chemicals in the body. Old injuries and aches, especially back pain, experience relief as floating helps with blood circulation.

  • Do I get dehydrated from soaking so long?

    No!  Your skin doesn’t even prune up and it becomes silky soft afterwards!

  • How long is the float session?

    A float session is a full 60 minutes. Although you can get out earlier if you prefer, the 60-minutes usually goes faster than you would expect.

  • How is water hygiene maintained?

    Between each and every float session, the entire volume of Epsom salt solution is filtered and disinfected. The float solution is filtered a minimum of 3 times between each float cycling 99.9% of the water through our filtration system. The solution passes through a micron filter, UV light chamber and an Ozonator. We also use hydrogen peroxide and test the water daily to ensure a sanitary environment. The benefits of this type of disinfection system is that it leaves behind no harsh chemicals.

  • Can I float if I am pregnant?

    Yes, however we do ask that you refrain from floating during your first trimester. Pregnant women have used floating to relieve the stress on their bodies for decades. By the reduction of external stimuli many pregnant women find floating helps them create a stronger bond with the unborn baby. If you are in your first trimester or have any concerns, please consult with your health care provider before booking a float.

  • Should I workout before or after a float?

    We find it is better to get your hard workout in before your float. Floating reduces muscle tension, neutralizes the spine and helps the body recover more quickly.

  • What happens after my float?

    For the new floater, your first float primarily involves getting your body accustomed to the new environment. Try to take notice of how you feel shortly afterwards and days following your float. Most people experience a boost of energy, enhanced awareness, deeper capacity to relax, and improved performance and creativity. It is recommended to float three to five times to initially understand the process of flotation and begin to reap its long-term advantages. The benefits are cumulative, which explains why flotation devotees incorporate this therapy into their everyday lives.

Infrared Sauna FAQ

  • How important is hydration? Do I need to drink water?

    Most people do not drink enough water to begin with and now that you are using an infrared sauna and sweating, it is even more important to stay properly hydrated. Always drink plenty of water before, during and after your sauna session.

  • What do I wear to my sauna session?

    You can go nude if you would like as more skin exposure is preferable, but be sure to put down a towel to absorb your sweat. Swimsuits or any lightweight apparel are ok as well. We recommend bringing clothing that are loose fitting and comfortable to put back on after your session.

  • Do you have towels?

    Yes. We provide you with two towels. We recommend that you use one towel to lay on the bench and the other one to wrap yourself in.

  • How hot will the sauna get?

    The ideal temperature for an infrared sauna is between 110°F to 130°F. The radiant heat is more efficient because it warms you, not the air around you. We recommend entering the minute that we turn on your session to enjoy full benefits of the infrared. If it gets too hot, simply open the door for a minute to let fresh air inside.

  • How will I feel during and after sauna session?

    Infrared saunas heat you gently and slowly, making it a relaxing experience for most people. You may find that you do not sweat for the first 10-15 minutes, or not very much at all your first time. With increased usage you will likely notice an increased ability to sweat more productively. After sweating you will feel great. You may notice glowing skin, diminished wrinkles, muscle and injury relief as well as a sense of relaxation.

  • What should I do after the sauna?

    When you finish your sweat, it is important to relax and cool down while your body continues to perspire. Sit or recline with a towel or wrap around you for a few minutes.

  • Is there anyone who should avoid the sauna?

    Pregnant women, individuals with pacemakers, those who have an inability to sweat. Nevertheless, you should consult your physician prior to using an infrared sauna.

  • Is it true I am still burning calories up to an hour after my session?

    Yes. By increasing your heart rate and core body temperature by 3 degrees in your session, it could take up to an hour to return to normal. We encourage you to stay active before or after your session if you want to maximize the calorie burn.

  • How do you maintain the sauna?

    We take cleanliness very seriously and ensure the suite is fully cleaned in between sessions with non-toxic cleaning supplies. Additionally, infrared heat kills 99% of bacteria, creating an inherently sterile environment.

Signature Lymphatic Treatment FAQs

  • How should I prepare before my treatment?

    We recommend that you drink plenty of water leading up to (and after) the treatment and to not come in on an empty stomach, as you will most likely go in the infrared sauna. Also, we require that no laser, botox, or wax treatments be done 24 hours prior to or after the treatment

  • Does lymphatic drainage help with loose skin?

    Yes, lymphatic drainage helps to boost collagen production and skin elasticity.

  • How long before a wedding or event should you get the treatment?

    You can get a treat up to the day before a wedding or event, however for best results we recommend that you come in frequently leading up to the event instead of just once.

  • How soon in postpartum is it safe to get this treatment?

    It is safe to get this treatment three weeks postpartum for a natural birth. If you have had a C-section, then we ask you to wait five weeks to get a treatment.

  • What are the benefits of lymphatic drainage massage?

    Our treatments help with reducing fluid retention, reducing inflammation, promoting collagen to the skin, anti-edema, anti-fibrosing, antispasmodic, tissue detox, and improving metabolic exchanges.

  • What special oils and creams do you use during the treatment?

    To prepare your body for the massage, we will apply our proprietary magnesium cream and wrap you in our osmotic wraps. Our in house magnesium scrub formula is mixed with other natural oils, which is used to increase your body's detoxification while in the infrared sauna.

  • Does this treatment hurt for post-op patients?

    No, actually for our post-operative treatments, we use more of a traditional lymphatic drainage technique around the scarred tissue. It is a slow, gentle, and superficial massage to focus on draining stagnant fluid and reducing inflammation.

  • How many treatments should you get post-op, and how soon after surgery should you start the massages?

    You may start doing our post-operative Treatments usually four weeks after surgery, however, it can be done earlier with the doctor’s recommendation (a letter or email from the doctor is required). For optimal results, we recommend that you come in once or twice a week for three to four weeks (this could vary depending on how your body reacts to the treatment).

  • Does lymphatic drainage help for women going through IVF / egg retrieval?

    The lymphatic system is everywhere there is circulation, meaning it is everywhere! It helps to filter your blood from any toxins that would normally cause inflammation and swelling hindering functionality. Through lymphatic drainage, we have movement of stagnant lymph improving circulation and essentially boosting the effectiveness of almost every system in your body.

  • With so much detox happening in the body, do you feel sick after the treatment?

    Nope, the detox is done through your lymphatic system for the natural release of toxins in your body. It is meant to boost your immune system not damage it.

  • Is it safe to do during your menstrual cycle?

    Yes, it is certainly safe, as long as you feel comfortable coming in.

Laser Hair Removal FAQs

  • What is Laser Hair Removal?

    Laser hair removal is one of the most common cosmetic procedures in the world. Laser hair removal uses a concentrated beam of light (laser) to remove unwanted hair.


    During laser hair removal, a laser emits a light that is absorbed by the pigment (melanin) in the hair. The light energy is converted to heat, which damages the hair follicles that produce hairs. This damage inhibits or delays future hair growth.


    Although laser hair removal effectively delays hair growth for long periods, it may not result in permanent hair removal.


    Multiple laser hair removal treatments are needed for initial hair removal, and maintenance treatments might be needed as well. Laser hair removal is most effective for people who have light skin and dark hair, but it can be successfully used on all skin types.


    Lasers can selectively target dark, coarse hairs while leaving the surrounding skin undamaged.

  • How does Laser Hair Removal work?

    During laser hair removal, a laser emits a light that is absorbed by the pigment (melanin) in the hair. The light energy is converted to heat, which damages the tube-shaped sacs within the skin (hair follicles) that produce hairs. This damage inhibits or delays future hair growth.

  • Is Laser Hair Removal painful?

    Many clients say that the laser pulses feel like the skin slowly warming up. Most say it feels virtually painless.

  • How often are my appointments?

    Typically, clients come on an average of once every 4-6 weeks for 6-8 sessions. This will vary for every client and will be discussed during your consultation.

  • What are the possible side effects?

    Risks of side effects vary with skin type, hair color, treatment plan and adherence to pre-treatment and post-treatment care. The most common side effects of laser hair removal include:


    • Skin irritation. Temporary discomfort, redness and swelling are possible after laser hair removal. Any signs and symptoms typically disappear within several hours.


    • Pigment changes. Laser hair removal might darken or lighten the affected skin. These changes might be temporary or permanent. Skin lightening primarily affects those who don’t avoid sun exposure before or after treatment and those who have darker skin.


    Rarely, laser hair removal can cause blistering, crusting, scarring or other changes in skin texture. Other rare side effects include graying of treated hair or excessive hair growth around treated areas, particularly on darker skin.


    Laser hair removal isn’t recommended for eyelids, eyebrows or surrounding areas, due to the possibility of severe eye injury.

  • How do I prepare for Laser Hair Removal?

    If you’re interested in laser hair removal, choose a facility with a medical director and technicians who are trained and certified in laser hair removal.


    Before laser hair removal, schedule a consultation to determine if this is an appropriate treatment option for you. Your technician will likely do the following:


    • Review your medical history, including medication use, history of skin disorders or scarring, and past hair removal procedures


    • Discuss risks, benefits and expectations, including what laser hair removal can and can’t do for you


    • Take photos to be used for before-and-after assessments and long-term reviews


    At the consultation, discuss a treatment plan and related costs. Laser hair removal is usually an out-of-pocket expense.


    Specific instructions will be discussed to prepare for laser hair removal. These might include:


    • Staying out of the sun. Follow your technician’s advice for avoiding sun exposure before and after care treatment. Whenever you go out, apply a broad-spectrum, SPF45 sunblock.


    • Apply a daily Zinc-based Sunblock SPF45 or better. We recommend a Zinc based sunblock.


    • Avoid any sunless skin creams that darken your skin. If you have a recent tan, your technician may reschedule your appointment.


    • Avoiding other hair removal methods. Plucking, waxing, threading, and sugaring can disturb the hair follicle and should be avoided at all costs!


    • Avoiding blood-thinning medications. Ask your doctor about what medications, such as aspirin or anti-inflammatory drugs, to avoid before the procedure.


    • Shaving treatment area. Trimming and shaving is recommended 1-2 days prior to your laser treatment. It removes hair above the skin that can result in surface skin damage from burnt hairs, but it leaves the hair shaft intact below the surface.


    • Arrive with clean skin. There should be no lotion, make-up, perfume, powder or bath/shower oil present on the skin in the area to be treated.

  • What do I do post-procedure?

    You might notice redness and swelling for the first few hours after laser hair removal.


    To reduce any discomfort, apply ice to the treated area. If you have a skin reaction immediately after laser hair removal, the doctor might apply a steroid cream to the affected area.


    After laser hair removal and between scheduled treatments, avoid sunlight and don’t use a tanning bed for six weeks or as directed by your doctor. Use a broad-spectrum SPF45 sunscreen daily.

  • When should I expect results?

    Hairs do not fall out immediately, but you will shed them over a period of days to weeks. This may look like continued hair growth. The repeated treatments are usually necessary because hair growth and loss naturally occur in a cycle, and laser treatment works best with hair follicles in the new-growth stage.


    Results vary significantly and are difficult to predict. Most people experience hair removal that lasts several months, and it might last for years. But laser hair removal doesn’t guarantee permanent hair removal. When hair regrows, it’s usually finer and lighter in color. You might need maintenance laser treatments for long-term hair reduction.

  • Is there down time?

    No, laser hair removal generally does not require any real downtime. Immediately after having laser hair removal, your treated skin will be red and swollen. Despite this, most people return to their everyday activities.

IV Therapy FAQs

  • How do IV drips work?

    Intravenous (IV) fluid drips deliver saline solution or a lactated ringer through a small catheter and tubing directly into the bloodstream. This solution usually includes medications and vitamin supplements that are tailored to the individual patient.


    During therapy, the nurse inserts an IV line which is attached to a bag of saline or lactated ringer solution. The bag is then hung above the patient’s head. IV therapy bags are designed to let gravity, as opposed to a syringe or other forced technique, carry fluid into the veins over time.


    The duration of a single treatment varies from person to person, but typically lasts 30 – 45 minutes. The exceptions to this timeframe are our NAD IV treatments, which generally last 3 – 4 hours per session.

  • How long do IV drip treatments take?

    Our IV treatments typically last between 30 – 45 minutes depending on the individual. Our NAD+ and NAD+ Boost IVs take 3 – 4 hours per session to administer.

  • What are the benefits of IV drip therapy?

    IV drip therapy is one of the most effective ways to deliver nutrients, vitamins, and fluids to your body, and is more efficient than oral supplements. This technique bypasses your digestive system and is administered directly into your bloodstream. Your body is able to absorb the maximum amount of nutrients and fluids since nothing is lost as a result of the digestive process. In addition, vitamins and nutrients become immediately available to your cells for use for fast results.


    Freeze and Float offers unique IV blends, each tailored to address a specific set of health goals. We also offer custom-blended IV treatments based on your needs. This means that you can improve your overall wellness by targeting your individual needs.

  • Who should get IV drip therapy?

    Students, families, business professionals, and athletes are just a few of the types of people who can benefit from IV drip therapy. IV drip therapy can help improve overall health and wellbeing, boost energy levels, recover from illnesses more quickly, and address a variety of specific health targets and goals.


    You are always welcome to call us if you are unsure if IV therapy is right for you. We’ll be happy to answer any questions you may have about our services.

  • Why are vitamins and antioxidants important?

    Our bodies need a consistent number of vitamins and minerals to promote homeostasis and optimal health. Vitamin deficiencies can contribute to a variety of acute and long-term conditions.


    Antioxidants are an essential part of maintaining a healthy immune system, detoxifying your body and removing free radicals that can contribute to cellular damage. Antioxidants also play a role in energy production.

  • Who will be administering the IV drip treatment?

    All of our IV infusion specialists are Registered Nurses (RN) who are trained and experienced in administering IV treatments. They are supervised by our Medical Director, who is an MD.

  • What kinds of IV add-on services do you offer?

    We offer a selection of vitamin and medication shots and IV add-ons, including:


    · B complex

    · B12 shot

    · Glutathione

    · Zofran

    · Toradol

    · Magnesium

    · Biotin

    · Vitamin C

    · Selenium

  • Does IV Hydration hurt?

    That depends on who’s administering the IV. At Freeze and Float we have nurses who have extensive training with best practices for administering IVs. The majority of our patients will tell you they didn’t feel a thing. Some will tell you it pinched. No one has complained about pain. We do have several patients who are nervous about needles which is why we have special protocols to ensure safety and comfort.

  • How often can I get an IV?

    The benefits of IV therapy are felt with a single treatment. On average our clients visit 1-2 per week, depending on the goals.

  • I don’t feel good, will an IV help me?

    The human body is comprised of 60% water. When people are sick with food poisoning, hangover, stomach bug or other illness your body can lose a lot of water. When we lose fluids via vomiting, diarrhea, excess sweating, it’s important to replace those fluids to maintain the necessary bodily functions. Taking oral meds with an upset stomach can ultimately result in increasing your nausea and throwing all the meds up. Receiving the IV vitamins, minerals and essential fluids bypasses your gut and gives you the rapid relief you need.

Vitamin Shots FAQs

  • How long does a Booster vitamin shot take?

    Our Booster Shots typically take a few seconds to administer.

  • How long do the benefits of a Booster Shot last?

    The duration of effects will depend on the individual but typically last on average of 5-8 days

  • How quickly will I feel the effects of a Booster Shot?

    Effects depend on the individual’s physical and health status. Typically, the effects become fully noticeable after 12 -24 hours.

  • How often do people get Booster Shots?

    Everyone has different needs and requirement and this will depend on the desired effect. Our patients receive Booster Shots on average of once to twice a week.

  • Can I get more than one of your Booster Shots at the same time?

    Yes, our Booster Shots only contain natural ingredients and water-soluble vitamins. The effects of the different shots can be synergistic and any excess will be excreted naturally by the body. We generally recommend a maximum of 2 shots in one visit.

  • Can I get an IV therapy and a Vitamin Shot at the same time?

    Yes, and this is the ideal recommendation. IV nutrients and hydration are very effective at rapidly replenishing any deficiencies and helping the body establish balance. The Booster Shots then act as a reservoir for continuous release of nutrients, essentially prolonging the effects.

  • What Exactly is Vitamin B12?

    Vitamin B12 is a water soluble vitamin that plays an important role in many tasks such as forming red blood cells, maintaining the central nervous system, and other bodily functions. It is one of the most important vitamins because it performs essential functions like assisting in keeping a healthy blood flow and controlling key enzymes in the body. It is generally found in many similar foods and food products.

  • What are Some of the Benefits of a B12 Shot?

    B12 can also help with things like improving your metabolism, helping your memory, and boosting your focus and concentration. It can also be used to aid with diabetes, male infertility, and osteoporosis, as well as, help prevent vitamin B12 deficiency.

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